Privacy Policy

This is the privacy notice of Matthew Swing and Partners.

Throughout the text that follows, ‘we’ or ‘us’ refers to Matthew Swing and Partners. Our registered office is at 131 Percy Road, Whitton, Twickenham TW2 6GH.

This is a notice to tell you our policy about all information that we record about you. It covers both details that could identify you and information that could not.

We treat your privacy and confidentiality with the utmost care. We understand that all users of our website are concerned that their data will not be used for any unintended purpose, and will not accidentally fall into the hands of a third party. Our policy complies with UK law. But if you feel there are any areas where it falls short of expectation, please get in touch.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately. Except as set out below, we do not share, or sell, or disclose to a third party any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

  1. Basic identification and contact information
    This information is used to provide you with the services that you request; for verifying your identity for security purposes or for marketing our services and products. Information which does not identify any individual may be used in a general way by us or third parties to provide class information, for example relating to demographics or usage of a particular page or service.
  2. Market place information
    When we obtain information from you specifically to enable you to utilise a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
  3. Information you post on our website
    Information you send to us electronically is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
  4. Website usage information
    We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. This is all to allow us to better improve our service, and, ultimately, your experience of it.
  5. Business and personal information
    This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy. We keep information that forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to be made aware of it.
  6. Sending a message to our support system
    When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
  7. Complaining
    When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
  8. Content you provide to us
    If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is universally available, you have no control whatsoever as to how it is used.
  9. Compliance with the law
    This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. But ultimately it is your choice as to whether you wish to use our website.